Frequently Asked Questions

Yes, we ship all over the world. Shipping costs will apply and will be added at checkout.

To ship to your specific country, drop our team a messahe, and we will add your country to the checkout options.

We ship all orders the same day or the next day, and you will receive an email with a tracking link.

Shipping will take approximately 3-5 business days (we always ship priority). Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

Try Step Caddy risk-free for 45 days; if it’s not your kid’s favorite ride ever, return it hassle-free. Just make sure it is not damaged, spoiled or soiled. No hassle, no-fee returns.

Once your child is over two, they're more energetic, more independent, and yes - heavier. By this stage, most kids have outgrown the big framed carriers due to size, weight, or sheer activity level. But even energetic and adventurous children 2,3,4 and 5 still get tired before we do. They have little legs and smaller batteries that need recharging.

That is why we designed the Step Caddy. The key design features needed for kids in that age band (2-5) are very different from those of younger ages.

The Step Caddy child carrier is specifically designed for children aged 2 to 5 years old. That is the rambunctious, energetic toddler, the preschooler, and the kindergarten child. At these ages, kids are larger and heavier, but still like and need to be carried sometimes, especially on a great day out or even just for the last mile or two. 

The Step Caddy child carrier is great for:

• Outdoor adventures like hiking, 
• Attending a Concert, 
• Visiting the Zoo, 
• Attending a Sports Event,
• Spending time at the Beach,
• Traveling and Airports, or 
• Simply enjoying long days out.

Absolutely. Please follow the Quick Start Guide, or watch the helpful Set Up Instructions video above. Basically, wear it like a backpack. A few points to keep in mind:

1- The Belt should sit over your hips. If you feel the belt is above your hips, close to your ribs, or it covers your belly button, then you are wearing it too high. Lower the Belt so that it wraps over your iliac crest hip bone, this is where it is designed to sit, or maximum comfort for you, and the most optimal weight transference to your hips.

2- The sternum strap is optional. If you are using the strap slide it up high, around the bottom of the Yolk shoulder pads.

3- Make sure the Belt is pulled tight around your waist. A loose belt cannot properly perform weight transfer.

4- Pull those Hip-Lock straps tight. You will find a strap on the left and right hand side, above our hip. These straps will CURVE the belt over your iliac crest bone, shaping the belt specifically to you. This special feature of Step Caddy greatly increases the efficient weight transfer to your hips.

5- The Yolk should rest comfortably at the nape of your neck. Do not pull that back strap too hard.

The Hip Lock strap is a new invention by the Step Caddy Team. You will find one strap on each side of the belt approximately by your hip bone (iliac crest). By pulling the Hip Lock straps tight, the Belt changes its shape; it bends/curves over the top of your hip bone. This does three things:

1- Greatly increases the efficiency of weight transference of the child to your hips, which in turn means less weight on your back and shoulders. A correctly worn Step Caddy makes the child feel weightless as all the weight is transferred to the hips.

2- It pulls the rear of the belt into the small of your back, preventing the belt from bending away from the wearer, which would impede proper weight transfer, and could become uncomfortable.

3- It shapes the belt to your specific shape, increases comfort.

Step Caddy is designed for kids aged 2 and above. It is recommended for kids up to 50 lbs (and tested to 100 lbs). Most carriers available for older toddlers at this age range switch to a sling-style or harness based design, placing all the child's weight on your shoulders and, worse, your back. As the child gets heavier, proper weight transfer becomes even more critical not less. That's where the Step Caddy toddler carrier changes everything - a purpose-built solution with an ingenious design for unparalleled ease of use and packability that also moves all the child's weight away from your back and directly onto your hips. Giving you hours of pain-free carrying when needed and an easy footprint to pack away when not.

It is very easy to assemble. Just three steps that you only need to do once. See video below.