FAQ

FAQ

More Questions & Answers

What forms of payment do you accept?

We accept major credit cards such as Visa, MasterCard, American Express, and Discover or direct payments through PayPal or ApplePay.

Where do you ship to?

We will ship everywhere in the USA. We ship free for all orders over $200 destined for the continental USA.

How long does shipping take? What shipping methods do you use?

All orders are shipped via UPS or USPS. Please allow 2-4 business days for orders to be processed after your purchase is complete.

Can I track my order?

We typically ship orders in 2-4 business days after they are placed. When your order ships, you will receive an email with a USPS tracking link. Please allow 24 hours for the link to activate.

Can I return it?

Yes of course. If Step Caddy does not work for you, you can return it. Just make sure you do so within 30 days and it is not damaged, spoiled or soiled.